Fibre FCU

Very helpful and informative. All my questions were answered to the fullest and everything was made crystal clear in reference to opening my accounts.

It’s more than just a financial institution. It’s based on relationships. You’re not a number, you’re a friend. I go to different tellers and they all know me. I think that’s why we love Fibre.

Some of the best customer service I've ever experienced. Fun, genuine people who want to get to know you and have an uplifting attitude. When I ask a question, they know exactly how to fix whatever I need. Super helpful people who are passionate about that they do. 5/5 stars!

I love being a part of the Fibre Family! Everyone is always so kind and helpful and I really appreciate the drive up ITM with virtual help!

Impressive customer service today. I was greeted as I came in, the line moved quickly, and service with a smile. Happy to bank here and love this location. You can see management takes pride in who they hire and the community they serve.

I would like to start off by saying that I really appreciate all the ways available to communicate with tellers: they have an online chat, call, video call, and online assistant to help with basic things. Whenever I interact with the tellers, they are kind and intelligent. I have always been able to fix the issues I come across with this credit union!

Janelle was more than helpful. She answered all my questions after opening a checking account and I had alot of questions about transferring all my banking from Wells Fargo to Fibre Federal/TLC. She even called me because I forgot to grab my mug after opening the account. Very pleasant teller!

They are always friendly, fast, and always helpful with anything you need. I come here for all my banking needs and always leave feeling appreciated. This place is absolutely amazing.

I am very satisfied with my experience, especially due to the fact it was my first time using the text feature. The agent I talked to was very professional, answered all of my questions, operated in timely fashion, and left me with a good first impression. I will be using this again because of her.

Money was never something that we talked about growing up, so it’s something I really try to focus on with my kids. My kids each have accounts at the credit union. My daughter just turned six and feels like such a big girl when she’s able to make that transaction with a teller. If I had had those conversations with my family, I could have had more opportunities to do the things that I wanted to do.

I honestly feel that they are the best in banking! Their customer service is exemplary. They go the extra mile for their members. They are involved in the community. They are simply amazing. As a matter of fact, I am moving up north to Puyallup, WA, but will continue to go through Fibre for all my financial transactions.

Love the Virtual Reps at the ITM. Makes my banking feel more personal even for a simple transaction.

Best financial institution I have ever used! Super friendly, helpful staff members who give excellent service and are very knowledgeable about their products and services. I love how easy it is to talk to a person or get assistance when needed.

We have both personal and business accounts with Fibre, and have only good things to say! The staff is extremely helpful and friendly, especially in the business aspect of things. We couldn't ask for a better credit union!

Hands down the best place to bank! They are friendly and get to know you. They also bend over backwards for their members. Such a refreshing change from the larger bank I was with.

Fibre Federal have been my backbone in every time of need. They have been my credit union now for nearly 10 years and I would not have it any other way! Thank you to Fibre Federal for always being amazing and going above and beyond for your members even if we aren't on top of the game ourselves!

The loan department at Fibre CU was extremely helpful with our needs and were quick to communicate and help solve any concerns we had. Would recommend Fibre CU and their helpful staff!

They’ve never wanted to push me into any kind of direction as far as loans. We sit down, they tell you the truth [and] the right path to go.

Great customer service! I accidentally made a loan payment 2x and instead of telling me, ‘Sorry, Charlie,' as I expected, they reversed it right away no questions asked! Never had a bad experience with them. Great job all.

It has been years since I have called into Fibre needing an actual live voice on the other end to help me out because of the significance mobile and desktop banking plays in my day to day living. However, Paula reminded me why Fibre is still the only banking institution I will entrust. Thanks to Paula and Fibre for the peace of mind, the stress relief, and the flexibility you give me to financially live my best life.

The first loan I got was for a pickup, then I had an RV, and now I have a boat loan. Each loan was simple and went through so good that I’ve come back to deal with Kim every time. That was the quality that made me decide to switch to Fibre Federal.

Fibre FCU has been a shining light for our business. We are always met with professionalism and know they care about us and the business we have brought to the Longview community. Thank you, thank you FibreFCU. We look forward to another great year.

I have been with them for both personal and business accounts. I find their checking to be great (online is easy to use) and their Choice Checking account pays some of the best rates on my balance. Visa account has some of the lowest interest rates available.

Jordan helped me with a new car loan. She was professional, knowledgeable, and so very helpful. She called to check in afterward and made sure to let me know I can call her with any questions or concerns. I really appreciate her and everyone at Fibre.

It was reported to me by a life insurance company that they had a data breach and my banking information was stolen. The thief tried to charge my card, but Fibre saw the charge as suspicious and declined the charge. Thank you, Fibre Federal Credit Union, for having my back. I have a tight budget and losing any amount of my money could be devastating to me and my family.

I used the chat feature in the Fibre Federal Credit Union app to resolve a problem with funds in one of our accounts and I couldn’t be happier with the experience. I work in a loud environment where phone calls aren’t always the best option for contacting people, so having the ability to chat with someone is a great option I think all banking institutions should implement.