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Pay for things with the tap of your phone

To say it is inconvenient to have your wallet lost or stolen is a major understatement. You can worry less about carrying your cards while you are out and about, and make the purchases you need in a quick, secure, easy way. Plus, you can make payments using your phone at many of your favorite participating merchants.

Real Words, Real People from the PNW

I used the chat feature in the Fibre Federal Credit Union app to resolve a problem with funds in one of our accounts and I couldn’t be happier with the experience. I work in a loud environment where phone calls aren’t always the best option for contacting people, so having the ability to chat with someone is a great option I think all banking institutions should implement.
Trevor N.

Digital Wallet FAQs

Creating a Digital Wallet

1. Download the App

The first step to creating a digital wallet is to download your preferred pay app. Pay apps compatible with Fibre Federal Digital Wallet include Apple Pay, Samsung Pay, or Google Pay.

2. Register Your Card or Cards

After you download your compatible pay app, it’s time to load your cards into your wallet. Simply follow the on-screen instructions to load your information quickly and easily.

3. Make Purchases

This is the fun part! Next time you want to make a purchase, simply tap with your device to make a payment using your digital wallet. Easy, quick, and safe!

What is a Digital Wallet?

Digital wallets have become an increasingly popular way to conduct day-to-day business via a computer, smartphone, or another smart device. They are a form of contactless payment that can eliminate the need to carry around a wallet altogether!

Different digital wallets use different technologies to process payments. Your digital wallet holds your card or account information and allows you to make purchases conveniently with a tap or swipe of your smart device.

Need technical support or have additional questions about Digital Wallets?

Refer to the Digital Wallet websites. Each one has information related to how to use it, where to use it, and which devices are compatible.

If my card is blocked, can I still use my Digital Wallet to make purchases?

No. Once the card is blocked, it cannot be used to make purchases.  This applies to the physical card and the Digital Wallet. Once you receive your replacement card, add your new card to the Digital Wallet as if you were setting it up for the first time.

What do I do if I lose my device?

We recommend that you contact your cell phone provider to suspend your service for that device.  If your device is not protected with a fingerprint, passcode, PIN, or facial recognition to unlock it, please contact us at 1-800-205-7872 during business hours or 1-833-462-0796 after hours to block your card as a precaution.

What do I do if my debit or credit card is lost or stolen?

Contact us at 1-833-462-0796 to block your card. We recommend that you remove the blocked card from your Digital Wallet. If you don’t, transactions will still be declined because the card is blocked. Once you receive your replacement card, add your new card to the Digital Wallet as if you were setting it up for the first time.

 How it works

Start using your phone to make payments at participating merchants by following the three steps listed.


one

Download the Free App

You can download the free application on your preferred mobile device.

two

Register Your Card

In the app, register your card you wish to make purchases with.

three

Make Purchases

Tap your phone at checkout when you are shopping at participating merchants.

Make life easier

Digital Wallet makes life easier by storing your card information and letting you make secure, fast purchases with your phone at stores.

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