An improved member experience coming soon to Kelso!
Our Kelso Financial Services Center is next on the list as part of our initiative to update our locations and create the best possible member-first experience.
Beginning Monday, May 18, we’ll start renovations at our Kelso location at 1003 13th Ave. S. During this phase, drive-up lanes 1 and 2 will close temporarily, while our ITM lane will remain open with extended-hour LiveConnect service. Members will continue to have access to friendly, local staff via video assistance, along with 24/7 self-service options.
In June, all three drive-up lanes will be open with LiveConnect service, while the lobby closes for a few months for remodeling. These updates will improve traffic flow, enhance the member experience, and incorporate the latest technology.
Here’s what you can expect during the closure:
- Our Commerce location will soon re-open; details to come.
- Our Longview-based LiveConnect staff will be available via video at the ITMs Monday through Saturday from 7:30am-6:30pm.
- Visit our nearby locations: West Kelso (1.4 miles away) or Triangle (1.8 miles away).
- Connect with us via our digital services including chat, audio, or video or schedule a video appointment.
- Kelso’s night drop will be temporarily closed; however, nearby locations offer both night drop and in-person service.