Banking help shouldn’t require a trip to a financial services center. With our digital support services at Fibre Federal Credit Union & TLC, you can speak with a real employee from wherever you are—at home, at work, or on the go.
Fibre FCU offers a variety of online service options, including live chat and video support. Whether you have a quick question or need guidance, it’s easy to get assistance when it matters most.
CONVENIENT BANKING SUPPORT THAT FITS YOUR SCHEDULE
Our digital support services are built to fit your schedule. Access your accounts through Online Banking or your mobile device anytime—no visit required. Check balances, transfer funds, and manage everyday banking tasks when it works best for you.
If you have a question, our chatbot, Timber, is ready to help! She can answer common questions or connect you to our live chat for real-time assistance. From there, you can reach a representative who can guide you through your accounts or provide more personalized help.
Here’s how to quickly access our digital support services:
STEP 1: FIND THE CHAT BUBBLE
To get started, visit our website or log in to Online Banking. Look for the live chat bubble in the bottom-right corner of your screen, then click or tap to begin.
STEP 2: CHOOSE HOW YOU’D LIKE TO CONNECT
After opening the chat, choose how you’d like to get in touch:
Live chat: Type your question and message a representative
Voice call: Talk directly using your device
Video call: Connect face-to-face from anywhere
Who Is Timber?
She’s our chatbot—your first stop for quick answers. She can help with common questions about accounts, services, and Online Banking tools any time, day or night.
If you need more in-depth assistance, Timber can direct you to a Fibre Federal & TLC representative during business hours for live support.
STEP 3: GET HELP WITH EVERYDAY BANKING TASKS
Once you’re connected, a friendly representative can assist with a wide range of tasks, including:
Navigating Online Banking
Opening accounts or completing forms
Submitting wire requests
Uploading documents through secure file sharing
Answering questions about accounts, cards, or loans
You can also get answers to common questions like:
What’s my current balance?
How do I set up direct deposit?
How can I make a loan payment?
What are the steps to apply for a credit card?
How do I reset my Online Banking password?
To protect your information, we will always verify your identity before discussing account details.
Together, these options make it easier to manage your accounts on your schedule.
MANAGE ACCOUNTS FROM HOME WITH CONFIDENCE
Our Virtual Financial Services Center is available Monday through Saturday from 7:30 a.m. to 6:30 p.m., so you can speak with a representative on your schedule. If no one is available, you can leave a message and the team will follow up promptly.
With Fibre Federal & TLC’s robust digital support tools, you can manage your accounts and get assistance from anywhere, whenever you need it.