Managing your finances used to mean making a trip to town or waiting on hold. Thankfully, those days are long gone. Today’s digital banking support tools make it easier than ever to stay on top of your money and get assistance quickly.
From instant responses to live guidance, these tools help you resolve questions and complete tasks faster. Here are four ways they’re helping members save time every day.
1. GET ANSWERS ANYTIME
Have a question about your account or need details about a product or service? You no longer have to search through pages of information or wait to speak with a representative. With digital support tools, you can find answers anytime from your laptop or mobile device—wherever you are.
Many digital banking services include chatbots that provide instant responses to common questions. For example, Fibre FCU & TLC’s chatbot, Timber, is available day or night to assist. If Timber can’t resolve your question, she can direct you to a representative during business hours—saving time and simplifying the process.
2. CONNECT WITH A LIVE REPRESENTATIVE FROM ANYWHERE
Sometimes it helps to talk to a real person to explain your situation and get clear answers. Digital support services in Online Banking or via a website allow you to speak with a real person from anywhere. Instead of visiting a financial services center, you can choose the communication option that works best for you.
Common options may include:
Live chat
Voice calls through a website
Video calls for face-to-face support
Digital support services reduce travel time and give you faster access to real-time support when you need it. You can get personalized assistance without leaving home or interrupting your day.
3. GET STEP-BY-STEP HELP ON-SCREEN
When tackling an unfamiliar banking task, it’s not always clear where to start. Having guidance along the way can make the process much easier. With many products and services, you can request help from a representative who can walk you through each step in real time.
This can be especially helpful when:
Opening accounts
Filling out forms
Navigating Online Banking
Submitting wire requests
For example, with co-browsing, Fibre FCU & TLC representatives can walk you through the Online Banking platform and show you exactly where to navigate. This cuts out the trial-and-error so you can get things done faster.
And if you need support with an application or more complicated account service, you can request a video appointment so you can go through the process face to face with an employee on-screen.
4. SEND DOCUMENTS QUICKLY & SECURELY
Submitting documents for a loan or account update is now faster and more convenient. Many digital banking support tools allow you to upload files directly through a secure online platform.
This can include:
Images
Identification
Documents needed for applications or account updates
Fibre FCU & TLC's file-sharing feature makes this easy and secure. Instead of making a special trip for a drop-off or waiting for the mail, you can upload files instantly from your laptop or mobile device for faster processing. That means less hassle with printing and mailing—and no postage costs.
FIBRE FCU & TLC DIGITAL SERVICES THAT SAVE YOU TIME
Whether you have a quick question or need assistance with a task, we offer a range of digital banking support tools designed to save you time.
Members can access support through:
Timber, our helpful chatbot
Live chat with representatives
Voice or video calls
Co-browsing guidance
Secure file sharing
Video appointments
Our digital services are available through our website, Online Banking, and Mobile Banking, making it easy to access support without leaving home. This means faster answers, easier task completion, and convenient access to assistance so you check off your banking to-dos quicker.
Learn more about Fibre FCU & TLC's digital support services and discover how easy it is to manage your banking from anywhere.