Stay One Step Ahead of Scammers
Tech and customer support scams can take many forms, with criminals posing as your financial institution, a utility company, an internet provider, or another familiar business. No matter who they say they are, their goal is usually the same: convince you there’s an urgent problem with your account or device and pressure you to act quickly.
Scammers may contact you by phone or text, or use pop-ups, websites, and online ads to get your attention. From there, they might ask you to send money or cryptocurrency, purchase gift cards, or give them remote access to your computer. Once they have access, they can steal personal information, passwords, or money.
Here’s some helpful guidance from FBI.gov on recognizing these scams and knowing what to do if you’ve been targeted.
Spot the Red Flags
- Slow down, even if the situation is making you panic. Scammers create urgency to keep you from thinking things through.
- Be suspicious of unexpected support calls. Legitimate companies generally won’t contact you out of the blue to offer tech support.
- Don’t give remote access to your device. Never download software or click a link at the request of an unexpected caller.
- Keep your security software updated. Regular updates and virus scans can help protect your devices.
If You Think You’ve Been Scammed
- Contact your financial institution right away if your accounts may be at risk.
- File a report with the Internet Crime Complaint Center (IC3) at ic3.gov as quickly as possible, while details are fresh in your mind. There is a chance they can help you get your funds back.
- Change passwords if someone gained access to your device, run an updated virus scan, and consider having the device professionally checked.
- Keep records of any messages, emails, phone numbers, or other communication from the scammer.
Share this information with someone you love to help them stay one step ahead of scammers too.