Cardholder Services

We’re excited to introduce our new Cardholder Services support center, an additional layer of service for your ATM, debit, and credit card needs. For your convenience, this support center is available 24/7 every day of the year. When you call us at any of our published numbers, simply select the option for Card Services or Travel Notifications.

Cardholder Services will be able to assist you with the following inquiries or services: 

  • Return a call from our Fraud Prevention Center
  • Conduct transaction inquiries, including research on why a transaction was declined
  • Request a temporary limit increase for purchases or ATM withdrawals
  • Set travel notifications
  • Report a card lost or stolen
  • Receive CardValet support if you are already registered and logged into the CardValet app
  • Reset a PIN
  • Request a replacement card via mail for the same card number, including rush orders