ITMs & Virtual Representative Services

Nearly all our financial service centers feature one or more ATMs that accept cash and check deposits. And at West Kelso and Woodland Express locations, the ATMs have been upgraded to ITMs (Interactive Teller Machines). ITMs offer even more service options than our traditional ATMs, and you can select how you interact with them.


Banker Self Service Mode (Currently available at West Kelso and Woodland Express only) 

During business hours, you may insert your Fibre Federal or TLC Debit, Credit, or ATM card to conduct: 

  • Withdrawals
  • Cash or Check Deposits
  • Transfers
  • Loan Payments
  • Balance Inquiries
  • Mini Statements
  • Card PIN Changes

ATM Mode

Outside of business hours, you may insert your Fibre Federal or TLC card to conduct traditional ATM transactions, including withdrawals, transfers, and balance inquiries. If at any time you insert a card from another financial institution, the machine will convert automatically to ATM mode.


NEW Virtual Representative Service (Currently available at West Kelso location only) 

During business hours, simply tap the screen to connect with a live, local virtual representative for assistance with:

  • Withdrawals
  • Cash or Check Deposits
  • Cash or Check Loan Payments
  • Transfers
  • Balance Inquiries
  • Cashing Checks
  • Blocking and Ordering a New Card
  • Refunding a Fee
Find an ITM near you

Virtual Representative Service offers a quick and personalized experience with the same Fibre Family service you already love. It’s like having a representative right at the ITM with you to answer questions, assist with transactions, and ensure you’re on your way with a smile. Stop by our West Kelso location at 102 NW 5th to try it today!