Account to Account (A2A) Frequently Asked Questions
What do I use the service for?
You can use the service to transfer to and from your Fibre Federal accounts to your accounts at other financial institutions. External account transfers are only permitted between your accounts at Fibre and your accounts at another financial institution. If you wish to transfer funds to a third party at another institution, use Bill Pay or Zelle.
How does the service work?
The service transfers money from one of your accounts to another of your accounts at any financial institution in the U.S. All transfers are processed via the Federal Reserve’s Automated Clearing House (ACH) network. This network is used by financial institutions to process checks and electronic transactions. Requests are submitted to the ACH network to initiate funds transfers between the accounts you specify.
How much can I transfer using the service?
Daily limits are available in Online Banking once you have logged in and successfully activated your external account. Go to Transfers, select your external account, and click the "Transfer Limits" link below the amount options. Higher limits are available upon request.
What are the fees for using the service?
There are no fees for using the service. If a transaction you initiated fails because you don’t have sufficient funds in your account, or you initiate a transfer on a closed account, there is a $30 failed transaction fee.
What accounts can I use with the service?
You may use your Fibre Federal checking and savings accounts to set up incoming and outgoing transfers to savings and checking accounts at other institutions.
Can I use my kid's account with the service?
You can set up any account with the service if you are able to prove ownership or control over the account.
How do I set up an account with the service?
Click 'Manage Accounts & People' and Select Type to begin the account setup process. Search for an institution by name and select the institution from the returned list. Enter the account number, select the account type, and enter your name as it appears on the account you are setting up with the service (for joint accounts enter the primary account holder's name).
How is the account verified?
To verify account ownership, the credit union will conduct a trial transfer in which one low value credit transaction and two debit transactions will post to your external account within two business days. The transfers will be less than $1.00. Once they post to your external account, you will need to log back into Online Banking and enter the two debit amounts to activate the account.
Why is trial deposit /withdrawal verification of my account required for account setup?
The trial deposit/withdrawal verification process ensures that the rightful owner is setting up the account with the service. It also ensures that the accounts given are valid.
How often will I be required to go through the account setup process for an account?
Account setup and activation is a one-time process for each account you set up with the service.
Can I send funds to someone else's account?
No, the Account to Account (A2A) Transfers feature does not facilitate this. However, you can utilize Zelle to send money to friends, family, and others your trust, right from the mobile app.
Can I set up a transfer for a future date?
Yes, you may schedule a transfer for a future date.
Can I set up a regularly recurring transfer?
Yes, you can schedule a recurring transfer by selecting the transfer type and entering the transfer duration.
Can I use the service to transfer money between my own accounts at Fibre Federal Credit Union?
No. Please use Online Banking to complete such transactions.
Can I use the service to transfer money internationally?
How can I move my funds between my accounts held at other financial institutions using the service?
The service can facilitate movement of funds only between your accounts held at Fibre Federal Credit Union and your accounts held at other financial institutions. It does not support direct movement of funds between your accounts held at other financial institutions at this time. You may first move money from an external account to one of your Fibre Federal Credit Union accounts, and then send money from that account to another external account.
When do you execute my funds transfer request?
Your funds transfer request enters into the ACH system on the same business day as you submitted the transfer, provided you make your transfer request before the cutoff time. Otherwise, the request will be sent the next business day.
Transfers are posted to your account the next business day. However, depending on the financial institution, it may take an additional business day for the transaction to be reflected in your account balance. Once funds are received from your source account, the process is repeated to send the money to the destination account. The process may take three to five business days in order to complete delivery of the funds.
Do account transaction limits and/or fees assigned by my financial institutions apply to Funds Transfer Service transactions?
Yes, in all cases, limits and conditions placed on accounts by individual financial institutions apply to Funds Transfer Service executed transactions. Please note that your external account financial institution may charge any and all fees resulting from such conditions to you. If in doubt, please contact those financial institutions to determine whether restrictions and/or conditions, including fees, pertain to transactions made into or out of any of your accounts.
How long does it take to complete a funds transfer request?
It usually takes three business days, but may take as long as five business days. The specifics will depend, in part, on the time of day you initiated the transfer, your previous transfer history with the service, the amount of the transfer, and how quickly your institution updates your account after they receive the funds.
Day 0: The transfer is accepted. A withdrawal transaction is initiated and sent to the ACH network.
Day 1: A withdrawal transaction is posted on the source account.
Day 2: A standard, two business day hold is placed to ensure the funds’ availability.
Day 3: The funds are sent to the destination account and will be made available at opening of the next business day.
Please note that a poor transaction history, or no transaction history with the service, may result in an additional one-day hold on transfers, resulting in a total of four business days to complete the service.
Why would an attempted transfer be unsuccessful?
A transfer funds request will be rejected if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:
- Transaction amount exceeds the dollar limit for an individual transaction, total transactions per day, week or month.
- Lack of sufficient funds in the source account.
- A lock placed by a financial institution on one of the accounts (account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.).
You will be notified by email if a failed ACH "Return" message is received on your transaction. The Return message indicates that the transfer has not been completed.