Thank you for your understanding as we make service adjustments to protect the health and safety of our members and staff. You can find the most up-to-date information here.
- Use our free Online Banking for your transactions including transfers, loan payments, and more. Don't already have Online Banking? Click here to get started.
- Use Mobile Deposit to securely and quickly deposit checks from home with your mobile device. In most cases, the funds will be available by the following business day.
- Conduct your regular transactions at our drive-up. Please always bring your ID.
- If you wish to open a new account or apply for a loan, please apply online or call ahead to 800-205-7872 to make an appointment.
- For all loan questions, call us at 800-205-7872.
- Fibre Financial Group is available by appointment only. Please call 360-414-4224.
- Use Call-24 Telephone Banking. If you’d prefer not to use Online Banking, Call-24 is also an option to check balances, transfer funds, and make loan payments.
- ATMs are available at all branches. You can withdraw cash, transfer funds, make loan payments, and make cash or check deposits in the envelopes provided. We’re part of CO-OP Shared Branching, so you have surcharge-free access to nearly 30,000 ATMs nationwide.
- Night drop is available at all branches. Deposits are posted by the next business day.
- Be aware of COVID-19 phishing scams and other cyber scams. For more information, visit www.consumer.ftc.gov.
Contact Center hours: 8:30am-5:30pm Monday-Thursday, 8:30am-6:00pm Friday, 8:30am-4:30pm Saturday
WA drive up hours:
Main Branch Drive up: 8am-5:30pm Monday-Thursday, 8am-6pm Friday
All other WA Drive ups: 9am-5:30pm Monday-Thursday, 9am-6pm Friday
WA lobby hours:
Main Branch and Ocean Beach Lobbies: 9am-5:30pm Monday-Thursday, 9am-6pm Friday
All other branches: 10am-5:30pm Monday-Thursday, 10am-6pm Friday
Lobbies closed Saturday
Saturday drive up hours:
Ocean Beach: 10am-2pm
OR drive up hours:
Astoria, Tillamook, Newport, Seaside, and Lincoln City: 9am-5pm Monday-Thursday, 9am-6pm Friday
Warrenton: 8:30am-5:30pm Monday-Thursday, 8:30am-6pm Friday
Rainier: 9am-5:30pm Monday-Thursday, 9am-6pm Friday
OR lobby hours:
Astoria, Tillamook, Newport, Seaside, and Lincoln City: 10am-5pm Monday-Thursday, 10am-6pm Friday
Warrenton: 8:30am-5pm Monday-Thursday, 8:30am-6pm Friday
Warrenton Red Leaf Coffee: 8:30am-4pm Monday-Friday
Rainier: 10am-5:30pm Monday-Thursday, 10am-6pm Friday
- Please bank remotely or use our drive up if you are feeling ill or have been exposed to COVID-19.
- Mask usage is required at all branches. When you enter, you will be asked to briefly lower your mask and look into the camera before proceeding.
- Due to social distancing guidelines, a limited number of members will be allowed into each lobby at a time.
- Please maintain a distance of 6 feet from your fellow members within the lobby.
- If you wish to open a new account or apply for a loan, please apply online or call ahead to 800-205-7872 to make an appointment.
- We are not offering Shared Branch services at this time.
- There are no public restrooms and no exceptions.
- Frequently touched surfaces in this lobby are cleaned and disinfected daily, and signature pads, pens, and countertops are cleaned between each member.
- There will be no Saturday hours in the lobbies at this time.
Unemployment Benefit Fraud
The US Secret Service has identified a Nigerian crime ring that is exploiting the Covid-19 crisis by filing fraudulent unemployment claims across the United States. They are using Social Security numbers and other personal identification information to file the claims.
If you get a letter in the mail or your employer contacts you about receiving a claim letter, it is critical to act fast. Although it is unknown how the crime ring obtained the information, the criminals may have enough information to create a fake ID, apply for credit, open accounts, and file a tax return.
Steps to Follow:
1) Contact your employer to report the identity theft.
2) Report the fraud to your state’s Employment Security Department.
3) Report the identity theft to the Federal Trade Commission (FTC).
- File online at www.consumer.ftc.gov
- Click on the Report Identity Theft link, then Get Started.
- Select "I Want to Report Identity Theft," then "Government Benefits or IDs," and "Get Government Benefits."
- Print a copy for your records.
- Complete the "What to do Right Away" checklist.
- Add a fraud alert to your credit report. This protects your credit and lets the Social Security Administration know that your SSN has been exposed.
- Continue the checklist for what to do next.
- Unable to file online: Follow the steps here.
4) Report the Identity Theft to your local law enforcement department.
- File Online (Recommended): File a non-emergency report online if the option is available.
- Call the non-emergency number if you are not able to file online.
5) Set up an IRS account at www.irs.gov.
6) Keep copies of all the reports you filed, any correspondences sent or received, and notes.
7) Report the identity theft to us.
- We will require identification for any transactions or inquiries.
- Utilize multi-factor authentication (identifying yourself at least two different ways) whenever available, especially for phone activity and Online Banking.
During this unprecedented time, we want to remind you that we are here for you as your financial partner and resource. As always, your accounts are safe with us, insured up to $250,000 by the National Credit Union Administration (NCUA). To alleviate financial challenges resulting from the coronavirus outbreak, we’re offering a variety of financial support options. If you have concerns about your income or other financial matters at this time, please talk with us about your situation so we can find the best way to meet your needs.
If you need financial assistance through any of the options below, give us a call at 800-205-7872.
Skip A Pay
Our Skip A Pay program allows you to skip a payment on a qualified loan once a year for a $25 fee.
If you need assistance with your existing loan, give us a call. We can work with you to create a plan to meet your needs. You can also reach out to us via email at: email@example.com.
If you’re struggling to make multiple loan payments, we may be able to consolidate your debt to make your monthly payments more manageable. Apply here.
If you’re out of work and your loan is protected by MemberGuard Platinum, you may be covered for employment interruption. If you are home sick with COVID-19, you may qualify for a disability claim. Call 844-707-4964 for assistance or click here to start your claim.
GreenPath Financial Wellness Counseling
We partner with GreenPath to offer members free counseling for a variety of financial concerns. GreenPath can help with budgeting, money management, debt repayment, and housing counseling. They can also help members avoid bankruptcy, foreclosure, and repossession. If you’re concerned about your current financial situation, you can reach GreenPath at 1-877-337-3399 to speak with a counselor.
Your financial wellness is a priority for us, so don’t hesitate to let us know if the viral outbreak has impacted you. Our lobbies may be restricted, but we are here for you.
*Annual Percentage Rate effective 3/18/20 to 5/31/20. 12-36 months term at this rate. 37-60 months available at 4.99% APR. Loan amount subject to credit approval.
Fibre Federal Credit Union and TLC will donate up to $55,000 to assist school meal programs amid the COVID-19 school closures to help ensure students who rely on school meals don’t go hungry. The funds will be disbursed to each of the 24 school districts within our service areas across seven counties. Collectively, these districts serve over 37,000 students. These donated funds will act as a supplement to state-funded breakfasts and lunches already offered by schools.
Would you like to join us? If you have the ability to support local students, please consider donating to your local district. Your donation would help the most vulnerable students and families get reliable access to food during the school closure. Many of our districts are providing additional meal resources and delivering meals to students via busses. The staff and transportation costs for this may not be reimbursed by the state following the closure, which adds a financial burden to our schools who are trying to help the students who need it most. Please note, donations are not tax-deductible.
If you are able to make a donation, we invite you to use Online Banking or our mobile app for the easiest, most convenient, and safest way to complete your transfer. Simply find the district you would like to donate to on the list below, and follow our easy steps for how to complete the transfer:
Donation Instructions for Online Banking Users:
- Go to “Transfers” and select “Classic” tab.
- Select the account you’d like the donation to come FROM.
- For the TO account, click the blue lettering that says “Transfer to another Fibre Federal CU Member.”
- Last Name or Business Name is the first part of the district’s name. For example, to make a donation to the Longview School District, you would enter “Longview” in this box. To make a donation to the Warrenton-Hammond School District, you would enter “Warrenton” in this box.
- Select “Share Account.”
- Recipient member number is listed below. Please note that we have set up a separate account number for each district.
- Share ID for all accounts is 00.
- Enter the amount you would like to donate.
- Add a description if you’d like one (not required).
- Click “Submit Transfer.”
School Donation Account Information:
Astoria School District- 1344894
Castle Rock School District- 1344913
Clatskanie School District- 1344906
Green Mountain School District- 1344914
Jewell School District- 1344898
Kalama School District- 1344910
Kelso School District- 1344909
Knappa School District- 1344897
Lincoln County School District- 1344888
Longview School District- 1344908
Naselle/ Grays River School District- 1344903
Neah-Kah-Nie School District- 1344893
Nestucca Valley School District- 1344892
Ocean Beach School District- 1344902
Rainier School District- 1344905
Raymond School District- 1344899
Seaside School District- 1344895
South Bend School District- 1344900
Tillamook School District-1344890
Toutle Lake School District- 1344915
Wahkiakum School District-1344907
Warrenton/Hammond School District- 1344896
Willapa Valley School District- 1344901
Woodland School District- 1344911
Thank you for helping us support our local students. We are the Fibre Family and taking care of each other is what families do!
Paycheck Protection Loan Applications Accepted Through May 31 or Until Funding is Exhausted
Don't delay. Apply now!
The Small Business Administration Paycheck Protection Program (PPP) provides loans to help businesses keep their workforce employed during the COVID-19 crisis. We are now accepting online applications for current members of Fibre Federal Credit Union and TLC. We cannot accept applications from non-members. Before submitting your request, first familiarize yourself with the SBA’s updated program and eligibility requirements.
During prior rounds of funding, many borrowers suffered a delay in loan approval due to inaccurate or incomplete information. Please take the following steps to help expedite your loan request.
- Verify the complete legal business name as recorded with state authorities, and DBA if applicable.
- Verify the business EIN/SSIN used for tax reporting.
- Sole proprietors: The legal business name is the sole owner’s name, not the DBA. The Tax Identification Number is the owner’s Social Security Number, not an EIN.
If you have not previously received a PPP loan through the credit union and wish to apply now, it is imperative that you provide appropriate documentation for payroll expenses. Scan documentation for easy upload to our online application. Exclude payroll costs over $100,000 for each employee.
Acceptable documentation for employees’ payroll expenses:
- 941 Report first quarter 2020 to verify you were in business as of Feb 13, 2020
- 941 Reports for all four quarters of 2019 or 2020. You can select the tax year to be considered.
- 940 Report for 2019 or 2020
- Complete/itemized payroll summary report for 2019 or 2020
- Detailed report for payroll expenses including vacation, severance pay, group health benefits, etc., for 2019 or 2020 (Only if you want these expenses used to consider your loan amount)
Acceptable documentation for payroll verification of owner:
- Business bank statement for February 2020 to verify eligibility date
- Sole proprietorships: 2019 or 2020 IRS 1040 schedule C (or F)
- Independent Contractors: Form 1099 and 2019 or 2020 IRS 1040 schedule C
- Partnerships: 2019 or 2020 IRS 1065 and schedule K-1 statement
If you wish to apply for a Second Draw PPP loan with us, we likely have your 2019 payroll information on file. If you choose to use tax year 2020, we will need most of the information listed above.
When you’re ready to apply, click here to receive a welcome email and instructions on how to start your application. The PPP Loan application will be generated within this online program.
Economic Injury Disaster Loan (EIDL) and EIDL Advance
There are currently phishing attempts directed at PPP applicants. If you applied for a PPP loan and receive an email or text message asking for additional verification, check-stubs, etc., to complete your PPP loan process, please verify the message is coming from the credit union. Never share proprietary information with unverified sources.