Introducing Virtual Representative Services at West Kelso

We’d like to keep you updated on the improvements at our West Kelso financial service center, located at 102 NW 5th Ave. As we continue our interior remodel, we invite you to come try out the upgraded Interactive Teller Machines, or ITMs. Use our ITMs for basic transactions including withdrawals, cash and check deposits, transfers, loan payments, and balance inquiries.

And now, we’re thrilled to offer a new virtual representative service option in West Kelso! Skip the drive-up lines at other locations and have a Virtual Representative assist you via the ITM instead! Simply tap the screen to request a virtual representative and you’ll be connected to a live, local remote virtual representative who can guide you through your transaction with ease. Virtual representative service is available 8:30-5:30 Monday-Thursday and 8:30-6 Friday. During any other hours, you may still use our ITMs for basic services.

Virtual Representatives can assist with:

  • Balance inquiries
  • Withdrawals from shares and lines of credit
  • Making deposits via cash or check
  • Making loan payments via cash or check
  • Transfers
  • Cashing checks
  • Blocking and ordering a new card
  • Refunding a fee

Transactions including cashier’s checks, certificates or IRA transactions, wire transfers, or other more complicated processes must be conducted with a traditional teller in person. Night drop will remain closed until the lobby reopens, but check and cash deposits are accepted via our ITMs and virtual representative service. If you need further assistance while our West Kelso lobby is closed for the remodel, you can visit our Triangle location, just half a mile away at 800 Triangle Center in Longview.

We’re excited to bring you this new and improved experience at our West Kelso financial service center. Come give it a try for yourself!