COVID-19 Member Support

We're Here for You

During this unprecedented time, we want to remind you that we are here for you as your financial partner and resource. As always, your accounts are safe with us, insured up to $250,000 by the National Credit Union Administration (NCUA). To alleviate financial challenges resulting from the coronavirus outbreak, we’re offering a variety of financial support options. If you have concerns about your income or other financial matters at this time, please talk with us about your situation so we can find the best way to meet your needs.

If you need financial assistance through any of the options below, give us a call at 800-205-7872.

Member Resources

Skip A Pay
Our Skip A Pay program allows you to skip a payment on a qualified loan once a year for a $25 fee. 

Loan Relief
If you need assistance with your existing loan, give us a call. We can work with you to create a plan to meet your needs. You can also reach out to us via email at: membersolutions@fibrecu.com.

Debt Consolidation
If you are struggling to make multiple loan payments, ask us about options to consolidate your debt and make monthly payments more manageable.

MemberGuard
If you’re out of work and your loan is protected by MemberGuard Platinum, you may be covered for employment interruption. If you are home sick with COVID-19, you may qualify for a disability claim. Call 844-707-4964 for assistance or click here to start your claim.

GreenPath Financial Wellness Counseling
We partner with GreenPath to offer members free counseling for a variety of financial concerns. GreenPath can help with budgeting, money management, debt repayment, and housing counseling. They can also help members avoid bankruptcy, foreclosure, and repossession. If you’re concerned about your current financial situation, you can reach GreenPath at 1-877-337-3399 to speak with a counselor.

Your financial wellness is a priority for us, so don’t hesitate to let us know if the viral outbreak has impacted you. We are here for you.

Business Member Resources

If you’re a small business owner who is being adversely affected, the Small Business Association (SBA) may be able to help you. Click here for further information. 

If you have a commercial loan with us and have concerns, please contact us. We may have temporary relief options available to fit your needs.